Privacy Policy
Privacy Policy
Last Updated: 24/09/2024
1. Introduction
Whatsafo (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect your information when you use our website, software, applications, and services.
By using Whatsafo, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following information:
Personal Information
* Full name
* Email address
* Phone number
* Business information
* Billing information
* Account credentials
Technical Information
* IP address
* Browser type
* Device information
* Operating system
* Usage data
* Login activity
Communication Data
* Support requests
* Feedback
* Communication records with our team
3. How We Use Your Information
We may use your information to:
* Provide and maintain our services
* Process payments and subscriptions
* Verify user accounts
* Provide customer support
* Improve platform performance
* Send important service notifications
* Prevent fraud, abuse, and unauthorized access
* Comply with legal obligations
4. Third-Party Services
Our services may integrate with third-party platforms including but not limited to WhatsApp, Meta, Facebook, Instagram, payment gateways, cloud providers, and analytics services.
We are not responsible for the privacy practices, policies, restrictions, or actions of third-party platforms. Users are encouraged to review their respective privacy policies.
5. Data Sharing
We do not sell personal information.
We may share information only when:
* Required to provide services
* Required by law or legal process
* Necessary to prevent fraud or security threats
* Required by service providers acting on our behalf
6. Data Security
We implement reasonable technical and organizational measures to protect user information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be 100% secure.
7. Data Retention
We retain information for as long as necessary to:
* Provide services
* Fulfill contractual obligations
* Comply with legal requirements
* Resolve disputes
* Enforce our agreements
We reserve the right to retain necessary records even after account closure where legally required.
8. User Responsibilities
Users are responsible for:
* Maintaining account confidentiality.
* Protecting login credentials.
* Ensuring compliance with applicable privacy laws.
* Obtaining required consent before contacting customers through WhatsApp or other communication channels.
9. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
* Improve user experience
* Analyze platform usage
* Maintain account sessions
* Enhance security
Users may control cookie settings through their browser preferences.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Limitation of Liability
Whatsafo shall not be liable for any loss, damage, unauthorized access, service interruption, platform restriction, account suspension, or third-party action that is beyond our reasonable control.
12. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted on our website with the revised effective date.
Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.
13. Contact Information
For privacy-related inquiries, questions, or requests, please contact us through the official contact details available on the Whatsafo website.